No matter how many downloads your app gets and how happy your users are, there are going to be negative App Store reviews. These are the ones that pain you to see, knowing that ratings and reviews are heavily factored into the App Store algorithm. You can’t always avoid them — let’s all come together on that fact. That still doesn’t mean I can’t complain about the App Store reviews I hate the most.
1. The IAP
Yes, there are still people out there who don’t know how in-app purchases work, despite the fact that most apps have them. People think just because the app is free to download, when they are asked to pay to unlock features, that’s not fair. Apple is transparent and displays an in-app purchase label near each “Get” button. You should also reference the in-app purchase in your app description and clearly detail what the user is getting in your interface.
2. The Registration
I understand a lot of people hate having to create an account. Social log-in has helped ease this painful process a little bit. But there are apps, including Winery Passport, which need registration. People upgrade devices. People lose devices. People switch devices. Data, such as stamps and journals, need to be stored on a server so it’s accessible in all of these scenarios. It’s for the user’s benefit, but this is one of the biggest complaints I see on the Store.
3. The Random
How does Brewery Passport not support landscape mode? SPAM! There are the complaints that sting just because there’s no pleasing these people. Our account didn’t send spam messages. Nor do many popular apps support landscape mode. Just bite your tongue here and have a laugh.
What are the App Store reviews that you hate the most? Let us know in the comments below.